Business Resume

• Summary:
  Nancy A. Ridenhour, CDP is an experienced analyst responsible for all phases of projects from definition through implementation and support.  She has expertise in the Financial and Textile industries.  Very strong analytical skills are used to solve problems with related abilities to organize, plan and direct.

  Processes:
  Textile processes for towels, sheets, and apparel fabric; Credit Cards, ATM cards, Consumer Loans, Collections, Application Processing, Mortgage Loans, EDI, Wire Transfers, Customer Information Processes, and electricity work orders.  Small business processes identifed to help companies determine computer usage, needs, and timeframes to update/implement changes.

  Experience:
  Contracting/Consulting    6/90 to present
  (Main Clients:  Bank of America 3 years, Wachovia (First Union) 4 years, Duke Energy 5 ½ years).

  Learned processes for EDI to install an order entry system.
  Learned a bank’s 24-card process to convert the customers of an acquired bank.  Created an encryption routine to handle the conversion of the personal identification number (PIN).
  Learned wire transfer processes to develop methods to interface between computer systems and with other institutions.
  Learned customer information process needs in financial and electric utility industries to create addition information screens and design Y2K changes.
  Learned the different processes for an electric utility’s routine work orders to design the sending of work orders from several systems to the work order system.  Also designed sending the updates back to the sending systems.
  Learned the tracking process needed in sending some electric utility work orders to a third party so that an invoice system could be developed.
  Learned the electric utility outage processes to convert the outage system to use a new customer information system.
  Working with small businesses to develop system change schedules.

  Home Savings of America 1989-1990
  Learned processes needed to handle Taxes and Impounds for mortgage loans.

  Wachovia (was First Union Corporation) 1980-1989
  Learned rules governing interest rate charges on credit cards to make a change to interest rate calculations. Learned Consumer Loan processing to handle support, mergers, and adding of the variable rate loans functions.  This included learning about interest types (add-on, simple); insurance handling for Life, A&H. and Vendor Single Interest; DDA Drafts, statements, government reporting, direct and indirect loans, and state and federal laws.
  Learned about vehicle leasing when I created the system from an equipment leasing system.
  Learned all phases involved in processing a loan application to design an automated loan application system.
  Learned rules, regulations, and processes for collections when I created the interface to Collections for the Consumer Loan System.

  Riegel Textile Corporation 1978-1980
  Learned processes involved in manufacturing cloth for apparel and wholesale upholstery fabric.
  Learned processes needed to create a Shipping Manifest and Bill of Laden for sending goods from one plant to another.
  Learned processes and data stored when phone calls are made to create a telephone usage analysis report.
  Learned operations of wholesale upholstery fabric warehouse operations while installing this system.

  Pillowtex (was Cannon Mills Company)    1976-1978
  Learned processes involved in manufacturing sheets and towels.
  Learned importance of a cost processing system for all steps in manufacturing.
  Learned all steps in the process of sewing sheets and pillowcases to determine problems with the cost processing system.