Technical Resume

• Summary:
  Nancy A. Ridenhour, CDP is an experienced Data Processing Professional responsible for all phases of projects from definition through implementation and support.  She has expertise in application projects for the Financial and Textile industries.  Very strong analytical skills are used to solve problems with related abilities to organize, plan and direct.

  Hardware/Software:
  IBM-compatible mainframes, TSO, IMS DB/DC, DB2, CICS, Mainframe ADABAS, VSAM, APPC/CPIC, TCP/IP, OS/390, COBOL, PL1, EASYTREIVE, APS, HOGAN, XPEDITER, CHANGEMAN, PC products used for project and business reporting.  Oracle and DEC/VAX knowledge acquired to test interfaces and support systems.

  Experience:
  Contracting/Consulting    6/90 to present
  (Main Clients:  Bank of America 3 years, Wachovia (First Union) 4 years, Duke Energy 5 ½ years).

  Designed an invoice interface to EDI for an Order Entry System.
  Designed, coded, and tested major program changes to a HOGAN application handling system.
  Designed, coded, and tested programs for the 24-card conversion and mass reissue.
  Supported bankcard systems.  One was IMS and the other CICS/VSAM.

  Handled the design, coding, and testing of the APPC (LU6.2) interfaces for mainframe to DEC/VAX using APS for the Wire Transfer System.  This was the first APPC/CPIC system at the client site.  This involved working with the vendor, IMS Support, and VTAM support to determine the method to use.

  Supported wire transfer system using IMS, DB2, COBOL, and APS.
  Led analysis and design for new customer information screens and data.
  Assisted on design and coding for Customer Contact History subsystem.
  Converted and tested electric utility programs to be Y2K compliant using date change routines. For 2 of the systems I led a team of 4 people that were in the US from India.

  Handled the design, coding, and testing for programs to format interfaces received from mainframe, PC (via FTP), and Oracle (one used XML) systems through the mainframe to a UNIX-based routine work management system.  Also handled the design, coding, and testing of order completions being sent back to the originating system via the mainframe.

  Worked with a user to design, code, and test a utility subsystem to handle work request invoices from a third party.
  Led a 3-person team to convert a utility emergency service system to use a new Customer system.  This included schedule/task monitoring for all technical areas and the user testing/implementation tasks.

  Using business contacts and the Internet to research technology changes and then advise on timeframes and issues.

  Home Savings of America 1989-1990
  Entrusted with support of Taxes and Impounds in Charlotte after 4 months training.
  Utilized analytical and programming skills for the following:

  • Transferred data during the Decentralization Project
  • Automated a new Contract Number Entry system.
  • Coordinated testing with Transamerica Tax Bureau.
  • Implemented a new design for lockbox payment coupons for Impounds.

  Wachovia (was First Union Corporation) 1980-1989
  Led project request to change interest rates on credit cards.
  Led the support team for the Consumer Loan system.
  Led the Consumer Loan technical team for several bank merger projects.
  Led the project team for Variable Rate Consumer Loans from definition through business design.
  Led the Consumer Loan Application Handling project team from definition through initial business design.
  Led project to create a Vehicle Leasing system using an Equipment Leasing system.
  Led the project team to place Consumer Loans on an automated collection system.

  Riegel Textile Corporation 1978-1980
  Programmed for the dye house, greige goods, and in-process systems.
   
  Designed, coded, and implemented the following projects:
  Unemployment Claim Changes, Shipping Manifest, Telephone Usage Analysis,
  Project Work Analysis, and LIFO Inventory.

  Programmed and trained users on the Upholstery Wholesale Sales system.

  Pillowtex (was Cannon Mills Company)    1976-1978
  Programmed on a cost processing VSAM system.
  Learned the processes of one department to compare with the cost processing system.
  Wrote programs for Federal Government information.